Policy & Procedures

At Michelmores, we recognise that by taking a proactive approach to our policies and supply chain management, we can make a positive difference to our people, clients and communities. We regularly review and improve our management and reporting frameworks, risk quality standards and supply chain policies, to adhere to the highest standards and support our wider responsible business objectives.

Modern Slavery Act Statement
Our Modern Slavery Act Statement outlines the measures that we have in place to ensure that there is no modern slavery or human trafficking in our supply chains or in any part of our business. This statement is reviewed on an annual basis and can be accessed here.

Supply chain engagement
As part of our commitment to measuring our environmental impact against the Planet Mark framework, we propose to begin actively measuring the carbon emissions associated with our supply chain, as part of our Scope 3 emissions within the next year. As part of this process, we are currently rolling out a Supplier Due Diligence Questionnaire, to ensure that the suppliers we work with meet minimum standards for responsible business and their impact on the environment. You can read more about our Planet Mark Business Certification here.

ISO Standards

ISO14001 is the internationally recognised Standard to demonstrate continual improvement to environmental performance and will be key to our ongoing governance structures and responsible business goals.  We have started work on setting up our Environmental Management System, which we aim to launch this year, with a view to obtaining ISO14001 accreditation in 2024.

ISO 9001
ISO9001 is the internationally recognised Standard for Quality Management, held by Michelmores. It delivers a system of continual improvement driven by client needs, including improved efficiencies and greater consistency of service deliverables.

ISO 27001
ISO 27001 is the internationally recognised Standard for Information Security, held by the Firm. Its framework requires the Firm to identify security risks and select appropriate controls to tackle them to improve business processes around information security, privacy and securing its information assets.  This approach helps the Firm to manage information security by addressing people, processes and technology which in turn aids the Firm to potentially avoid security breaches and protect our Clients’ data.