Legal notice

Michelmores LLP is a Limited Liability Partnership, registered in England and Wales with registered number 0C326242 and registered office at Woodwater House, Pynes Hill, Exeter, Devon, EX2 5WR. We use the term "partner"  to refer to a member of Michelmores LLP (all of whom are solicitors or barristers), or an employee or consultant with equivalent standing and qualifications.

A list of the members of Michelmores LLP, (all of whom are solicitors or barristers) is displayed at the registered office. Address, contact and partner details for our four offices can be inspected at our registered office or found at our website www.michelmores.com or by contacting +44 (0)1392 688688.

Information in relation to insurance mediation and consumer credit services

We are not authorised by the Financial Conduct Authority in relation to insurance mediation activity. However, we are included on the register of Exempt Professional Firms maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website.

We are not authorised by the Financial Conduct Authority in relation to consumer credit services. We may, however, provide certain limited consumer credit services where these are incidental to the professional services we provide.  This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority.

The Law Society of England and Wales is a designated professional body for the purposes of the Financial Services and Markets Act 2000 but responsibility for regulation and complaints handling has been separated from the Law Society's representative functions. The Solicitors Regulation Authority is the independent regulatory arm of the Law Society. The Legal Ombudsman deals with complaints against lawyers. If you are unhappy with any insurance advice or consumer credit service you receive from us, you should raise your concerns with either of these bodies.

Information pursuant to the Electronic Commerce (EC Directive) Regulations 2002 (SI 2002/2013) and the Provision of Services Regulations 2009 (SI 2009/2999)

Service provider

This internet site is provided by Michelmores LLP.

Regulation

Michelmores LLP is  authorised and regulated by the Solicitors Regulation Authority (SRA) and must comply with the SRA's requirements in force from time to time, including the SRA Code of Conduct 2011 and the  SRA Accounts Rules 2011. Both documents are contained in the SRA Handbook and can be accessed via the SRA's website: http://www.sra.org.uk/handbook/.

The SRA is the independent regulatory arm of the Law Society of England and Wales, our professional body.

Professional indemnity insurance

Michelmores LLP maintains professional indemnity insurance cover in accordance with the rules of the Solicitors Regulation Authority.

The information below is also made easily accessible to you, on request, at the firm's offices in accordance with The Provision of Services Regulations 2009.

Our insurer is:

International Insurance Company of Hannover

Contact Address:

1 Arlington Square
Bracknell
RG12 1WA                         

Territorial Coverage of Policy: Worldwide Cover

Complaints and requests for information

We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.

If you have any complaint or concerns about our work or your bill, please raise them in the first instance with the person dealing with the matter. If that does not resolve the problem to your satisfaction, or you would prefer not to speak to the person dealing with the matter, then please contact the partner with overall supervision of the matter. If the problem has still not been resolved to your satisfaction, please contact our Risk and Compliance Partner by post at our registered office, by telephone, or by email service@michelmores.com and we will make our Complaints Procedure available to you.

The Legal Ombudsman, set up by the Office for Legal Complaints, deals with complaints against lawyers, is an independent complaints-handling body and operates a non-judicial dispute resolution procedure. If you are unhappy with the service that you receive from us or about the bill and if we have been unable to resolve the complaint to your satisfaction, you can raise the matter with the Legal Ombudsman via the Legal Ombudsman's website www.legalombudsman.org.uk or telephone (0300 555 0333) or by email to enquiries@legalombudsman.org.uk or by writing to:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

The Legal Ombudsman service is only available to members of the public, very small businesses, charities, clubs and trusts.  Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

You can also apply to the Court under Part III of the Solicitors Act 1974 for an assessment of our charges, and the Court may on such terms if any as the Court thinks fit order that the account be assessed. Every order for the assessment of the account shall require the Costs Officer to assess not only the account but also the costs of assessment, and to certify what is due to or made payable by us in respect of the account, and the costs of assessment. No such order can be made after the expiration of twelve months from the delivery of the account except in special circumstances and on such terms as regards costs of the assessment as the Court may think fit. Please see Section 70, 71 and 72 of the Solicitors Act 1974 for further details.

Where all or any part of the account remains unpaid, interest may be charged on the unpaid amount of the account (including any disbursements and VAT) relating to non-contentious work in accordance with The Solicitors' (Non-Contentious Business) Remuneration Order 2009 after the expiry of one month from delivery of this account, or from the date stipulated in Article 5 of the 2009 Order at a rate not exceeding the rate for the time being payable on judgment debts. This does not affect our right to charge interest in relation to all types of work in the event of non-payment within thirty days of issue of this account in accordance with our Terms of Business if they apply to you.

VAT

Our VAT number is 140 9928 55.

Contact

Any queries relating to the above information should be addressed to the Risk and Compliance Partner by post at our registered office or email service@michelmores.com.