Michelmores LLP is a Limited Liability Partnership, registered in England and Wales with registered number 0C326242 and registered office at Woodwater House, Pynes Hill, Exeter, Devon, EX2 5WR. We use the term “partner” to refer to a member of Michelmores LLP (all of whom are solicitors or barristers), or an employee or consultant with equivalent standing and qualifications.
A list of the members of Michelmores LLP, (all of whom are solicitors or barristers) is displayed at the registered office. Address, contact and partner details for our four offices can be inspected at our registered office or found at our website www.michelmores.com or by contacting +44 (0)1392 688688.
We are not authorised by the Financial Conduct Authority in relation to insurance distribution activity. However, we are included on the register of Exempt Professional Firms maintained by the Financial Conduct Authority so that we can carry on insurance distribution activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website.
We are not authorised by the Financial Conduct Authority in relation to consumer credit services. We may, however, provide certain limited consumer credit services where these are incidental to the professional services we provide. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority.
The Law Society of England and Wales is a designated professional body for the purposes of the Financial Services and Markets Act 2000 but responsibility for regulation and complaints handling has been separated from the Law Society’s representative functions. The Solicitors Regulation Authority is the independent regulatory arm of the Law Society. The Legal Ombudsman deals with complaints against lawyers. If you are unhappy with any insurance advice or consumer credit service you receive from us, you should raise your concerns with either of these bodies.
Information pursuant to the Electronic Commerce (EC Directive) Regulations 2002 (SI 2002/2013) and the Provision of Services Regulations 2009 (SI 2009/2999)
This internet site is provided by Michelmores LLP.
Michelmores LLP is authorised and regulated by the Solicitors Regulation Authority (SRA) and must comply with the SRA’s Standards and Regulations in force from time to time, including the Code of Conduct for Solicitors, the Code of Conduct Firms and the SRA Accounts Rules. The Standard and Regulations be accessed via the SRA’s website at: www.sra.org.uk/solicitors/standards-regulations/.
The SRA is the independent regulatory arm of the Law Society of England and Wales, our professional body.
Michelmores LLP maintains professional indemnity insurance cover in accordance with the rules of the Solicitors Regulation Authority.
The information below is also made easily accessible to you, on request, at the firm’s offices in accordance with The Provision of Services Regulations 2009.
Our insurer is:
Travelers Insurance Company Limited
23-27 Alie Street
London
E1 8DS
Territorial Coverage of Policy: Worldwide Cover
We are committed to providing a high-quality service to all our clients. We encourage you to let us know if you have any complaint or concerns about the service we have provided or our charges. This will help us to address your concerns and improve our service. Please contact the person who is working on your matter to discuss your concerns, or the Partner with overall supervision of the matter. If you would like to make a formal complaint, you can read our Complaints Procedure here: Michelmores Complaints Procedure . You can also contact us by email at: complaints@michelmores.com or by phone: 0333 004 3456 and asking to speak to the Complaints Partner. Making a complaint will not affect how we handle your matter.
The Legal Ombudsman can accept complaints from members of the public, beneficiaries of an estate, charities and trusts, and micro-enterprises and can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your matter. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaints with us first. If you have, then you must take your complaint to the Legal Ombudsman:
For more information about the Legal Ombudsman contact: www.legalombudsman.org.uk, call: 0300 555 0333, email: enquiries@legalombudsman.org.uk or write to: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH.
The Solicitors Regulation Authority can help if you are concerned about our behaviour. To see how you can raise your concerns with the Solicitors Regulation Authority, visit their website: Solicitors Regulation Authority
You can also apply to the Court under Part III of the Solicitors Act 1974 for an assessment of our charges, and the Court may on such terms if any as the Court thinks fit order that the account be assessed. Every order for the assessment of the account shall require the Costs Officer to assess not only the account but also the costs of assessment, and to certify what is due to or made payable by us in respect of the account, and the costs of assessment. No such order can be made after the expiration of twelve months from the delivery of the account except in special circumstances and on such terms as regards costs of the assessment as the Court may think fit. Please see Section 70, 71 and 72 of the Solicitors Act 1974 for further details.
Where all or any part of the account remains unpaid, interest may be charged on the unpaid amount of the account (including any disbursements and VAT) relating to non-contentious work in accordance with The Solicitors’ (Non-Contentious Business) Remuneration Order 2009 after the expiry of one month from delivery of this account, or from the date stipulated in Article 5 of the 2009 Order at a rate not exceeding the rate for the time being payable on judgment debts. This does not affect our right to charge interest in relation to all types of work in the event of non-payment within thirty days of issue of this account in accordance with our Terms of Business if they apply to you.
Our VAT number is 140 9928 55.
Any queries relating to the above information should be addressed to our Governance & Risk team by post at our registered office or by email at service@michelmores.com.
Last Updated: 4 April 2023
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