The Claimant’s internal appeal was dismissed.
The claim
Mr Billings claimed Unfair Dismissal, Direct Discrimination, and Discrimination Arising from Disability.
To support his claim, Mr Billings relied on a recent comparable situation involving a different employee storing his washbag of clothing in a place that posed a health and safety risk. The employee admitted his mistake and apologised. As a result, he remained in employment, albeit with a final written warning.
In the Tribunal, the disciplinary manager admitted that if Mr Billings had accepted his mistake and apologised, like his comparator, he would have kept his job.
Judgment
The Tribunal found that Mr Billings' lack of apology had been the determining factor behind the dismissal. It was found that Nestlé had treated Mr Billings less favourably than his comparator.
This less favourable treatment was not related to his disability, and so, the claims of direct discrimination and discrimination arising from disability were dismissed.
When it came to unfair dismissal, the Tribunal found that the decision to dismiss fell outside the range of reasonable responses. Their judgment hinged on the fact that “Failing to apologise or to accept responsibility is not misconduct.” Additionally, there was no clear rule or warning that smoking or vaping in the toilets would amount to an act of gross misconduct. The Tribunal stipulated that a reasonable employer would have made that clear.
Remedies
The total compensation was £44,433.40, however, the Tribunal held Mr Billings' conduct contributed to his dismissal. Accordingly, the compensatory award was reduced by 50% and Nestlé was ordered to pay Mr Billings £22,216.72.
What employers can learn from Nestlé’s mistakes
With the Employment Rights Act 2025 reducing the qualifying service requirement to bring an unfair dismissal claim, and removing the statutory cap on compensation, employers are likely to be exposed to more Tribunal claims with higher financial risk. This case reminds employers to ensure policies explicitly state that actions such as smoking or vaping in prohibited areas constitute gross misconduct.
Additionally, it tells employers that a failure to apologise, or a refusal to admit wrongdoing, is not in itself misconduct.