It is a familiar outcome that discrimination is rarely admitted and is often proved by inference. In London Ambulance Service NHS Trust v Sodola (debarred) [2026] EAT 6, the Employment Appeal Tribunal (“EAT”) has provided a helpful reminder that unreasonable or poor treatment does not automatically justify an inference of direct discrimination. Tribunals must identify a coherent evidential route from the primary facts to a conclusion that the protected characteristic caused the treatment complained of.
Background
The claimant, a Black African employee, applied for a Team Manager post. He was unsuccessful after interview and was given brief verbal feedback. He requested written feedback, which was not provided until around three months after the interview. He pursued two direct race discrimination complaints in respect of: (1) the failure to appoint him; and (2) the delay in providing written feedback.
The Employment Tribunal rejected the promotion complaint, accepting that the claimant was not appointed because he scored less than the successful candidates. However, it upheld the feedback‑delay complaint, reasoning, broadly, that the delay and related shortcomings were sufficient to shift the burden of proof and that the employer had not provided cogent reasons showing the delay was unrelated to race.
The EAT allowed the appeal and set aside the finding of discrimination relating to the feedback delay, substituting the conclusion that the burden did not shift because the primary facts could not reasonably support an inference that the delay was because of race.
Legal takeaways
1. "Something more" is required at Stage 1
Under s.136 Equality Act 2010, a claimant must first establish facts from which the tribunal could decide, in the absence of any other explanation, that discrimination occurred. Only then does the burden move to the employer to show that it did not discriminate.
The EAT stressed that stage 1 is not satisfied by simply showing: (a) poor treatment; and (b) a difference in race. The tribunal must be able to identify facts that logically support the inference that race materially influenced the treatment. Here, the findings that the delay was “poor”, the feedback was minimal, the response was unhelpful and procedures were not followed were, in substance, descriptions of the treatment complained of - they did not provide the necessary link to race.
2. Keep alleged discriminatory act in its own lane
A key feature of this case was that the ET had found the promotion decision itself was not discriminatory. The EAT considered it illogical, on the facts found, to then treat the administrative delay in feedback about that non‑discriminatory decision as being race‑motivated without a clear evidential basis. Put another way: tribunals, and parties, should not treat surrounding dissatisfaction or process failings as a substitute for evidence that the specific act complained of was because of race.
3. Do not conflate direct discrimination and victimisation
The EAT noted that some factors relied on by the ET, including the claimant’s broader concerns about diversity and progression and the employer allegedly “shying away” from engagement, might have been relevant to a victimisation allegation detriment because the claimant complained of discrimination, but that was not the pleaded claim. Those matters did not logically establish that the reason for the feedback delay was the claimant’s race.
4. Efobi and "explanations" at stage 1: a practical clarification
The appeal also addressed how tribunals should treat “explanations” at stage 1, in the light of Efobi v Royal Mail Group Ltd [2021] UKSC 33. The EAT reminded tribunals that the first stage of the Equality Act burden of proof test is not about deciding whether the employer’s innocent explanation is true or persuasive. At stage 1 the question is simply: looking at the facts of what happened, and assuming, for the moment, there is no innocent explanation, is there enough to justify an inference of discrimination? The EAT also indicated that this does not mean every “reason‑related” fact must be ignored since objective features of what the employer did or said, for example, giving inconsistent accounts or an account that is plainly wrong, can sometimes be part of the factual picture from which an inference might be drawn, but the employer’s full “this was for an innocent reason” defence is primarily a stage 2 issue.
Practical takeaways for Employers
Whilst the Trust ultimately succeeded, the case is a useful reminder that process weaknesses can still generate disputes and may undermine credibility in other litigation. We recommend the following steps: