Financial Ombudsman Complaints
The effective handling of customer complaints can represent a major
challenge to regulated firms and there will be occasions when firms
may have good grounds, after full investigation, to reject complaints
for a number of reasons.
Our lawyers are highly experienced in complaints handling and can advise
firms on how to investigate complex complaints
and how to raise legal defences to complaints that may reach the
Financial Ombudsman Service.
Areas of specialism include:
- Endowments and Pension Review complaints
- Time bar defences, including
15 year long stop
- Lack of jurisdiction and the transitional provisions
- Lack of causation
and defences to quantum of losses
- Judicial review
- DISP requirements and procedural issues
- Human Rights Act defences
- Assignments of causes of action by the Financial
Services Compensation Scheme
- Complaints against the Financial
Ombudsman Service
The Financial Services & Markets Practice operates out of the firm's
London and Exeter offices and services clients throughout the UK.
The Financial Services & Markets Practice – our
FOS complaints specialists
Click on name for a member profile
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