Financial Ombudsman Complaints
The effective handling of customer complaints can represent a major challenge to regulated firms and there will be occasions when firms may have good grounds, after full investigation, to reject complaints for a number of reasons.
Our lawyers are highly experienced in complaints handling and can advise firms on how to investigate complex complaints and how to raise legal defences to complaints that may reach the Financial Ombudsman Service.
Areas of specialism include:
- Endowments and Pension Review complaints
- Time bar defences, including 15 year long stop
- Lack of jurisdiction and the transitional provisions
- Lack of causation and defences to quantum of losses
- Judicial review
- DISP requirements and procedural issues
- Human Rights Act defences
- Assignments of causes of action by the Financial Services Compensation Scheme
- Complaints against the Financial Ombudsman Service
